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Thank you for choosing Veriot for your background verification needs. We aim to provide you with the best experience, and our refund policy is designed to ensure transparency and fairness.

  1. Eligibility for Refunds: Refunds will be issued only in situations where Veriot fails to provide the agreed-upon services due to an error on our part. We take full responsibility for any mistakes that occur during the verification process.
  2. Refund Request Period: Refund requests must be submitted within 5 working days (excluding Sundays) from the date of your initial order. It is essential that you do so within this time frame.
  3. Accuracy of Information: Refunds will not be granted if the failure to provide services is due to incorrect or incomplete information provided by the customer. It is the customer's responsibility to supply accurate and complete details when placing an order to ensure proper verification.
  4. Cancellation Policy: Once the verification process has begun, refunds will not be issued if the customer cancels the order. After the verification process starts, cancellations are ineligible for refunds.
  5. Satisfaction Guarantee: We do not provide refunds based on dissatisfaction with the outcome of the verification, as the results are based on available data and cannot be changed or guaranteed.
  6. How to Request a Refund: To request a refund, please contact us at hello@veriot.in. Include your order number and a clear explanation of why you are requesting a refund. We will review your request and respond within 5 business days.
  7. Refund Disbursement: Once a refund is approved, the amount will be credited to the payment method used during the purchase, usually within 7-10 business days. The exact time for the refund to appear in your account may depend on your financial institution.
  8. Policy Updates: Veriot reserves the right to modify or update this refund policy at any time. Please check back regularly for any changes. Any updates will be effective immediately upon being posted on our website.
  9. Unused Services: If the customer decides to discontinue services before the verification process is completed, refunds will be issued for any unused portion of the services.
  10. Third-Party Fees: Veriot is not responsible for any fees or charges incurred from third-party entities, such as banks, in relation to the refund process.
  11. Fraudulent Activity: Refunds will not be provided for orders identified as fraudulent or related to fraudulent activity. Veriot reserves the right to investigate and deny refunds in such cases.
  12. Dispute Resolution: In the event of a disagreement regarding a refund, both parties agree to seek an amicable resolution through negotiation or mediation before taking any legal action.
  13. Force Majeure: Veriot is not liable for any delays or failure to perform its obligations under this refund policy due to circumstances beyond our control, such as natural disasters, government actions, or other unforeseen events.
  14. Language: In case of discrepancies between translated versions of this policy and the original English version, the English version will take precedence.
  15. Severability: If any part of this refund policy is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

By using our services, you agree to the terms and conditions outlined in this refund policy. For any questions or further clarification, please contact us at hello@veriot.in.